- Terrible UI after the apparent “redesign.” Takes a million clicks to find any useful setting. Meanwhile all crap settings like “Hey!!! mAkE a oNe PaGe SiTE fOr fRee!!” are always shoved in your face. The live chat button doesn’t work properly on non-Chromium browsers. You’re a web hosting company, support the major browsers! That’s like the minimum we can expect from you.
- Customer support always tries to dodge/deflect doing anything. I understand they might get bombarded with basic stuff all the time, but so do others. I’ve used BigRock and Namecheap extensively. They at least try to help you genuinely. These folks are deliberately trained to put it all on the customer. Here, do this, do that. Even if they could, and even if it’s 100% their fault, not yours.
- The bot is terrible. Any chat that begins with a bot is not “award-winning customer support”. Period. Type “agent” multiple types to get a real human being. Might as well throw those awards away as they don’t mean crap.
- Said real human being has a high likelihood of being someone who cannot form basic English sentences with proper grammar. No idea how low their standards for hiring are.
- God forbid if you make a DNS or nameserver edit (i.e. if you’re hosting elsewhere). They will simply refuse to listen to any genuine non-propagation issue you might be having until you wait out their 48-hour period. For new domains in 2024, DNS propagation does not take 48 hours anymore. They will repeat, like a stupid parrot, that DNS propagation takes 24-48 hours, please wait.
- In this age, a signed-in GoDaddy customer might still be required to go to their profile and copy-paste the Customer Number and Support PIN to start troubleshooting. Is this a joke?
- If you move out of the tab, click a link, open a new tab from GoDaddy, and accidentally close the last one, your chat session is not preserved. You need to be on the same page with the chat box open for it to work. In comparison, any live chat or chat feature on literally every website on the internet preserves chat sessions between tabs and windows if you have not closed the browser.
- I do have a mild suspicion they try anti-competitive practices to keep others out of the territory, so to speak. Using Cloudflare to get SSL, just buying a domain and not their pricey hosting then connecting it to some other provider, etc., these things don’t make them money. And they try their best to make it a complex affair to do it successfully, or to fix any problems that arise (which seem to arise a lot when you do a connection like these).
- There is a permanent “typing…” indicator on GoDaddy live chat which is just a hilarious tactic to tell customers they are active on the other side regardless of if someone is actually typing or not.
All this from a company that supposedly has:
customer support? And a dedicated sub-brand called:
specifically for customer support?
Insane.